We sell alcohol-based products on this website, but we can't advertise or sell to minors.
Are you at least 21 Years old?
We sell alcohol-based products on this website, but we can't advertise or sell to minors.
With BOTTLEROVER, you can shop our network of beer, wine, and liquor stores and can search by your favorite product or by your location - then, place orders and choose either pickup OR home delivery. BOTTLEROVER is available in over 500 markets. Simply download the app or visit our website and shop! BOTTLEROVER - SIT. STAY. DRINK.
On the app, the home page allows you to sign up using email, Facebook and Apple (for iOS devices). On the website, select the product(s) you want to purchase or the store you want to shop from and add them to your shopping cart. Once the products are added, click on the cart and it will prompt you to sign up.
You can place an order for up to 1 week in advance. On the checkout page, select the date from the dropdown on the checkout screen.
BOTTLEROVER integrates with the retailer's point of sale system and the prices you see online is the price you pay at the store. There are no hidden charges or fees.
The delivery hours depends on the market and the distance from our network retailer. Most deliveries are completed within 2 hours.
You can order online 24x7, 365 days a year. Our network retailers dictate when they can fulfill a pickup or delivery. To view the store hours, click the side menu of the app after you select your store and click Store Info. On the website, store hours and delivery hours are in the footer of the page.
No, we do not store or hold any payment related information.
To check the order status, open the app, click on the orders tab in the footer of the home page to see the list of all orders. On the website, click the account icon in the top right corner of the website and select Orders in the dropdown menu.
Our network retailers offer pickup and delivery. Simply add your products to the cart, click Checkout and you will see the options available to you.
Yes, delivery drivers will require a valid ID and requires the recipient to be over 21 years of age. Failure to provide an ID could prevent your order from being fulfilled. If you placed an in-store pickup, you will need a valid ID and the physical card used for the purchase.
Cancelations can be done until the order is marked “Ready for Pickup” or until it is “Scheduled for Delivery”. To cancel an order, open the app, click on the orders tab in the footer of the home page to see the list of all orders. Select the order you would like to Cancel and hit the button. On the website, click the account icon in the top right corner of the website and select Orders in the dropdown menu. From the list, simply click the Cancel button and the order status will change momentarily.
You can click the “Chat Now” button on the footer of the website to initiate a chat with our customer support team. You can also send an email to help@bottlerover.com
For any questions, concerns or feedback about a pickup or delivery experience, please contact our network retailer directly. The info can be found on the footer of the website, in your order confirmation email or simply hit the “I” icon on the home screen of the app.
If you are in a situation that threatens your personal safety, please call the local authorities by dialing 911 or your local non-emergency assistance line as soon as possible. Then, contact us at help@bottlerover.com as soon as possible with all relevant details. A customer support associate will quickly reach out to you.
For any questions or concerns that includes but not limited to missing items, incorrect items, damaged items, delayed delivery, please contact our network retailer directly. The info can be found on the footer of the website, in your order confirmation email or simply hit the “I” icon on the home screen of the app.
In many cases, our network retailers will be able to accept changes. If the order has already been shipped or is on the way, rescheduling will not be possible. The order could then be taken back to the store and restocking fees (if applicable) will be charged.
If a delivery was attempted by our network retailer, you could be charged the delivery fee and tips (if applicable). You can contact the retailer directly and ask them to hold the item(s) at the store for pickup.
We do not have an option to change an order type. If you believe you made a mistake or have a change of plans, simply cancel the existing order, and place a new order with the correct information.
Remember – Only “Pending” orders can be canceled. Cancelations can be done until the order is marked “Ready for Pickup” or until it is “Scheduled for Delivery”.
A temporary hold is placed on the mode of payment used upon placing the order. Upon cancelation, the charge would fall off automatically in 1-2 business days. If the order was marked “Completed” or “Delivered”, the charge will post in 1-2 business days.
Tips can be selected during checkout by selecting a percentage or you can enter a dollar amount. You can also choose to pay cash upon receiving your order.
A delivery order is used if the recipient is within the same city and meant for local use. This is done either by our network retailers or by third-party companies, usually within a few hours. Shipping orders are used if the recipient is further away from the store. These orders are fulfilled by UPS and could take several days to receive your order.
Most duplicate charges fall off in 1-2 business days. If the charge is no longer pending and posts on your account, please send an email to help@bottlerover.com with the order number, email associated with your account, name of the store that fulfilled your order and our customer support team will investigate the issue. You can also contact our network retailer directly. The info can be found on the footer of the website, in your order confirmation email or simply hit the “I” icon on the home screen of the app.
Many of our network retailers have ongoing discounts. To see if any item in your cart qualifies for a coupon, simply click/tap the “Find & Apply Coupons” button on the app or website. If an item is already on sale, those will not be considered for further discount(s). Some promotions do not require a coupon (eg. Wine case and volume discounts). For those, if you have enough items to fulfill the requirement for the discount, savings are applied automatically.
Returns and replacements are not accepted once the order has been received by a verified customer/recipient. If the incorrect item is delivered or the item is spoiled, contaminated or otherwise not consumable, please reach out to our network retailer directly. The info can be found on the footer of the website, in your order confirmation email or simply hit the “I” icon on the home screen of the app.
BOTTLEROVER accepts Visa, MasterCard, Discover and American Express Credit Cards. No cash payment is accepted.
All network retailers comply to state and local county/city laws. All markets we offer delivery in are legal to do so.
No, all our deliveries require an ID and will need a person of over 21 years of age to accept deliveries.
Most orders will arrive cold, you can add your instructions/requests in the special instructions box on the checkout page of the app/website.
Cancelations can be done until the order is marked “Ready for Pickup” or until it is “Scheduled for Delivery”. To cancel an order, open the app, click on the orders tab in the footer of the home page to see the list of all orders. Select the order you would like to Cancel and hit the button. On the website, click the account icon in the top right corner of the website and select Orders in the dropdown menu. From the list, simply click the Cancel button and the order status will change momentarily.
Yes, all our network retailers offer contactless delivery. For legal reasons, you will still be required to present an ID at the time of receiving an order. If you would like contactless delivery, simply enter that in the “Special Instructions” box on the checkout page.
To check if your address is in the delivery area, pick the product you want to purchase on the website, enter your address on the next page. If you see a store under the delivery tab on the product page, that means your address is in the service area. You can also enter your address on the home page and stores with a delivery area will be marked with a “delivery van” icon. On the app, enter your location/address, the delivery van icon indicates if a store delivers to you or not.
No, unfortunately all orders will need to be placed by the person requesting the service.
Thanks for considering us to showcase your products online! To become a part of the BOTTLEROVER network, please send an email with your name, name of the business and a good phone number to quote@bottlerover.com
Most orders placed on the BOTTLEROVER app or website qualifies for free delivery if the value of products exceed $35.
